Course catalogue

Presentation 

This training course aims at providing a general description of the different types of lifting appliances that may be found on board ships and offshore units, their main characteristics and operating principles. It provides an introduction to the applicable rules and regulations related to lifting appliances. 

Objectives

On completion of the training, students will be able to: 

Get familiar with the various types of lifting appliances installed on board ships and offshore units. 

Know the regulations, which are relevant for inspection and certification of cargo gear, including international regulations and BV Rules. 

Understand the particularities of lifting appliances and the relevant requirements for the survey of materials and equipment.

Understand the scope of intervention for Cargo Gear in various stages – design, manufacturing and operation, including an overview of control and safety design requirements.

Program

Types of lifting appliances

Definitions

Derrick systems

Cranes

Typical crane types

Applicable Rules and Regulations

International Regulations and National Requirements

Bureau Veritas Rules, additional class notations and recognized standards

Bureau Veritas services

Cargo Gear Register Book

Design, Inspection, testing and surveys at works

Design acceptance criteria

Documents to be submitted

Inspection and testing

Steel wire ropes and fibre ropes

Loose gear

Winches

Survey of fitting on board

Overall tests prior to putting into service: Mandatory tests, overload test, testing at

Manufacturer’s test bench, inspections after testing

Marking

In-service surveys

Periodicity, scope and documentation

Guidelines for a thorough annual examination

Items to be tested: slew bearing, loose gear examination, ropes, hydraulic system

Control and safety devices

Thickness measurements, wear limits and criteria for replacement

Certificate

On completion of the training program, the student will be awarded: 

A Certificate of Cargo Gear and Lifting Appliances, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Cargo Gear and Lifting Appliances is obtained after completion of the course and passing the online test. 

Presentation

This training course provides a general overview of the MARPOL requirements to prevent air pollution from ships and offshore units.

Objectives

On completion of the training, students will be able to:

Know the international regulations related to the prevention of air pollution from ships and offshore units.

Understand the requirements for the control of emissions of substances from ships and offshore units.

Get familiar with the requirements concerning shipboard incineration and fuel oil quality.

Understand the concept of energy efficiency and related MARPOL requirements.

Know the various surveys required and the different certificates and documents to be available on board.

Program

Application

International regulations: ozone-depleting substances (ODS), nitrogen oxides (NOx)

Control of emissions

o Ozone-depleting substances (ODS)

o Nitrogen oxides (NOx)

o Sulphur oxides (SOx) and particulate matter

o Volatile organic compounds (VOC)

Shipboard incineration

Fuel oil quality

Bunker delivery notes

Energy efficiency design index (EEDI)

Ship energy efficiency management plan (SEEMP)

Survey and certification

Certificate

On completion of the training program, the student will be awarded:

A Certificate of MARPOL Air Pollution, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of MARPOL Air Pollution is obtained after completion of the course and passing the online test.

A business is a living organism that depends on the strategic coordination of systems, activities, and information to build customer-satisfying products and services and ensure profitability and future growth. A company’s success is determined by the ability of each core function to effectively perform its specific purposes and responsibilities and, at the same time, proactively cooperate and communicate with the other departments. It is this combination of business-unit excellence and cross-functional collaboration that acts as a key to organizational success.

• Review talent recruitment and development    

• Review finance and information technology   

• Assess operations and strategic management

"Today’s business environment is global, generationally diverse, collaborative, cross-functional, and constantly changing. Leaders who believe that they can achieve organizational goals using just one leadership style will not succeed. The most effective leaders learn how to flexibly adapt multiple leadership styles to guide their employees, achieve their goals, and build strong teams.

A popular management theory called Situational Leadership, first developed in 1969 by Dr. Paul Hersey and Kenneth Blanchard, remains especially relevant in today’s business environment. This theory is based on the premise that because organizations are not made up of workers who are equally skilled and motivated, leaders should manage team members according to their individual abilities and developmental readiness. We’ll review their method, and then suggest some ways you can use it to manage today’s business challenges."

• Name the four leadership styles

• List the four maturity levels

• Apply the situational leadership model

Who is this course for?
Process Operators

Is previous experience required?
You do not need prior knowledge or experience to complete this course and it is assumed that you are competent in your designated role

How will this course benefit me?
This course aims to provide an awareness of the issues surrounding the transportation and deposition of sand and explore its connection to integrity management and process management

How will this course benefit my company?
By ensuring you are aware of the issues surrounding the transportation and deposition of sand and explore its connection to integrity management and process management

What standards are referred to in this course?
N/A

Is there an assessment?
Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.

Who is this course for?

All personnel involved in trenching and excavation activities.

Is previous experience required?

You do not need prior knowledge or experience to complete this course.

How will this course benefit me?

This course aims to provide an overview of the hazards specific to trenching and excavation activities. 

How will this course benefit my company?

By ensuring you have an overview of the hazards specific to trenching and excavation activities. 

What standards are referred to in this course?

This course does not refer to specific legislation or standards but is written according to industry best practice.

Is there an assessment?

Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.

Today’s marketplace is fast-paced and ultra-competitive. Operations departments should be the same. They can’t afford to be wasteful, slow, or out of touch with their customers’ needs if they hope to compete and thrive. In order to achieve and maintain a competitive edge in the global economy and maximize corporate profits, successful operations management systems need to be engineered to quickly respond to customer’s requests, promptly adapt to new processes and product requirements, and rapidly embrace new technologies. No wonder Forbes magazine reports that 75% of CEOs come from an operations background. Having a comprehensive understanding of how an organization works is a leadership advantage. 

• Define operations management 

• Make operational decisions 

• Improve operations continuously

Who is the course for?

This course is for those involved in performing process isolations, such as plant managers, operations staff, HSE managers and maintenance personnel.

Is previous experience required?

No previous experience is required to complete this course.

How will the course benefit me?

This course will provide learners with safety information for working with process isolations.

How will the course benefit my company?

This course will provide learners with an understanding of the hazards involved in process isolations and ways to mitigate the likelihood of accidents occurring during process isolation operations.

What standards are referenced in the course?

There are no standards or legislation referenced in this course.

Is there an assessment?

Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.

Constructive feedback has the ability to help your employees do their jobs better. It helps strengthen your team and improve the overall performance. Many managers are unable to give constructive feedback; hence, they do not get the expected results and sometimes have an adverse effect on their relationship with their employees. To avoid this, many managers are reluctant to provide feedback.  

Constructive feedback is an opportunity to coach your team members on how to grow into more productive and independent contributors. When giving and receiving positive and negative feedback becomes a routine part of everyone’s workday, you and your team will be on your way to personal and organizational success.

• Follow the rules of providing feedback 

• Implement effective methods to share feedback

Why do we often say that it is important to effectively network and build strong business partnerships? It is because your success as a businessperson will be greatly affected by the professional relationships you cultivate. Whether leading employees, working on a cross-functional team, or meeting with colleagues at an industry conference, your ability to successfully network and build productive and authentic business relationships is important. Strong business relationships drive productivity and business success. Smart leaders spend time developing their interpersonal skills in order to build solid bonds with their employees, work productively and positively with peers and superiors, and generate business relationships that can contribute to personal and organizational success.

• Describe interpersonal skills    

• Identify ways to build business partnerships    

• Enlist key strategies to successful networking

A project is a sequence of tasks completed in a specific order with the goal of achieving a certain outcome. Projects are overseen by managers but are executed by project teams according to detailed plans, budgets, and timelines. The investment of an organization’s time, labor, materials, equipment, and capital require that each detail be monitored and managed carefully to ensure that the scope of the project doesn’t spiral out of control and that the project’s profitability is maximized rather than jeopardized. Effective project managers demonstrate well-developed technical and interpersonal skills, attention-to-detail, business acumen, and exceptional follow-through.

• Explain the four components of project management  

• State the project management lifecycle

Who is this course for?

All personnel involved in welding operations in the workplace in the US.

Is previous experience required?

You do not need prior knowledge or experience to complete this course.

How will this course benefit me?

This course aims to provide an overview of OSHA safe working practices in relation to welding operations.

How will this course benefit my company?

By ensuring you have an overview of OSHA safe working practices in relation to welding operations.

What standards are referred to in this course?

This course does not refer to specific legislation or standards but is written according to industry best practice.

Is there an assessment?

Once you have completed the course, you will be asked a series of questions to check your knowledge and understanding. These are based on the learning objectives for the course and have a pass mark of 80%.

Who is this course for?

All personnel involved in operations requiring a permit to work.

Is previous experience required?

No previous experience is required to complete this course.

How will this course benefit me?

This course aims to provide personnel with an overview of the requirements and operation of a typical Permit to Work (PTW) system.

How will this course benefit my company?

By ensuring you have an overview of best practice in relation to the requirements and operation of a typical permit to work system.

What standards are referred to in this course?

This course does not refer to specific legislation or standards but is written according to industry best practice

Is there an assessment?

Yes

Conflict management is a major hurdle in any organizational growth and has to be resolved on priority to reduce the negative effect it may cause. The role of the facilitator is complex. A leader’s job is to guide conflicting individuals through a process without using their influence to determine the outcome of the negotiations. They must model calmness, respect, and open-mindedness in situations that can be emotionally charged. They must encourage full participation of all group members from defining the cause of the conflict to agreeing on a resolution.      

In task-based situations, facilitators need to push team members strongly but respectfully question, challenge, and argue decisions, suggestions, and processes recommended by other team members.      

Leaders who know how to anticipate conflict and address it proactively with the right tools, techniques, and a well-managed process create healthy work environments that use differences to grow and move forward positively. In this course, you will explore the various tools available to the facilitator to manage conflicts.

• Identify the basics of facilitation   

• Apply the three-step mediation process     

• Decide when to encourage opposing dialogue

Your day-to-day ability to genuinely connect and work well with others is the key to long-term career success. Especially in today’s work environment, where cross-unit, cross-functional, and even cross-organizational teams abound, those with strong interpersonal skills have a decided advantage. And you don’t have to be the stereotypical extroverted salesperson to possess these kinds of skills. Anyone can learn and practice how to interact with others in positive and productive ways. Whether you are collaborating with colleagues, attending a conference of industry peers, or chatting with a team member one-on-one, well-developed people skills give you the opportunity to build stronger relationships, foster goodwill, and cultivate influence with others.

• Manage business relationships   

• Work collaboratively with your team    

• Manage disagreement with colleagues

Presentation 

This training course provides general information about welding of aluminium structures. It contains an introduction to aluminium properties and describe the main issues regarding weldability of aluminium and its alloys. 

Objectives 

On completion of the training, students will be able to: 

Know the properties of aluminium and its alloys comparing to steel 

Understand the issues regarding weldability of aluminium alloys 

Recognize the main problems that can arise during design and production of aluminium ship’s structures 

Know the suitable welding processes for joining of aluminium ship hull 

Understand the application of bimetallic joints. 

Program 

Properties of aluminium alloys 

o Specific properties 

o Heat treatable and non-heat treatable aluminium alloys 

o Marine aluminium alloys 

o Designation of aluminium alloys 

Weldability of aluminium 

o Characteristics of aluminium referring to welding 

o Main issues: gas porosity, oxide inclusions and lack of fusion, hot cracking, reduced 

strength in the weld and heat affected zone, distortion 

o Choice of filler material 

Welding processes for aluminium 

o MIG aluminium welding 

o TIG aluminium welding 

o Typical defects in aluminium welding 

Joining of steel and aluminium in shipbuilding 

o Bimetallic strip for transition joints 

Preparation and design of welds 

o Guidelines for aluminium joint design 

o Examples of joints 

o Application of backing 

o Defects caused by poor preparation 

o Recommendations for aluminium welding

Certificate 

On completion of the training program, the student will be awarded the following qualifications:

Certificate of Aluminium Welding awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Aluminium Welding, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination. 

Provided in association with Astutis, NEBOSH Learning Partner 807.

The NEBOSH International General Certificate in Occupational Health and Safety (IG) is one of the leading health and safety qualifications recognized globally.  It helps develop your understanding of general workplace issues and how they can be applied in different sectors around the world.

The new NEBOSH International Certificate focuses on the role of a real-life health and safety professional. It looks at the real, everyday risks that people encounter and how to manage them to help protect people and profits. 

You'll develop the essential risk management skills to create a safe and healthy workplace. And, you’ll have the foundation knowledge to make recommendations to your employer to help them improve health and safety management.

Upon completion of this course, learners will be able to:

• Justify health and safety improvements using moral, financial and legal arguments

• Advise on the main duties for health and safety in the workplace and help their organisation manage contractors

• Work within a health and safety management system, recognising what effective policy, organisational responsibilities and arrangements should look like

• Positively influence health and safety culture and behaviour to improve performance in their organisation

• Do a general risk assessment in their own workplace – profiling and prioritising risks, inspecting the workplace, recognising a range of common hazards, evaluating risks (taking account of current controls), recommending further control measures, planning actions

• Recognise workplace changes that have significant health and safety impacts and effective ways to minimise those impacts

• Develop basic safe systems of work (including taking account of typical emergencies) and knowing when to use permit-to-work systems for special risks

• Take part in incident investigations

• Help their employer to check their management system effectiveness – through monitoring, audits and reviews

Presentation

This training course provides general information about cybersecurity in the Maritime Industry. It describes the main cybersecurity issues regarding the use of computer-based equipment in the professional environment and proposes ways to protect oneself from hackers.

Objectives

On completion of the training, students will be able to:

Understand that we are living in a digital ultra-connected world;

Know about main cyberattacks and ways to keep protected from them;

Enforce main cybersecurity rules on ships;

Understand Internet best practices and implement them;

Be cautious when using social networks.

Program

Digital revolution

o Digitalization transforms the world, your environment, your work on ships

o You are connected = you are vulnerable

o Internet is NOT a lawless zone

Cyberattacks on board and on a daily basis

o What is ransomware, and how to react to it

o How to use antivirus

o How to care about and protect data

o Why updates are necessary

o Why be cautious with unknown Wi-Fi networks

E-mail (professional and personal) best practices

o How to recognize corrupted e-mails from legit ones

o Think before you click

o How to react to the detection of a suspicious e-mail

Passwords

o How to protect them, how to generate them

Social networks

o Have you become a “like” addict

o Protect your e-reputation

o Protect your Company e-reputation

Your digital environment on board

o Your ship is like a connected factory

o How to react in case of a potential cybersecurity breach/incident

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Cybersecurity Awareness in Maritime Environment, issued by Bureau Veritas

Solutions Marine & Offshore.

The Certificate of Cybersecurity Awareness in Maritime Environment is obtained after completing the course and passing the online test.

Course Goal: This course aims to provide an overview of management of change. The course focuses on the steps of the management of change process, the roles and responsibilities of personnel, and the risks involved in change management and their associated control measures.

Learning Objectives:

LO1 Explain why the effective management of change is an essential part of operations in the Oil and Gas Industry

LO2 Define ‘change’

LO3 Describe the key stages in the management of change process 

LO4 Identify the key roles and responsibilities involved in effective management of change 

LO5 Identify the risks associated with management of change

LO6 Explain how the risks associated with management of change can be managed

Course Goal: This course is designed to enable all personnel to have a common and consistent approach to both company and industry best practice in relation to managing produced water.

This course contains 7 sections:

Section 1: Introduction to the Oilfield Water Cycle 

Section 2: Production Streams and Disposal Management 

Section 3: Produced Water Discharges - Environmental and Regulatory Requirements

Section 4: Produced Water Treatment Principles

Section 5: Produced Water Treatment Equipment

Section 6: Produced Water Chemical Management 

Section 7: Oilfield Water Cycle Summary

Presentation

This training course is based on the Convention on the International Regulations for Preventing Collisions at Sea - 1972, (COLREG 72), which aims at determining the signalling system requirements for safe navigation.

Objectives

On completion of the training, students will be able to: Get familiar with steering and sailing rules. Understand the meaning and the positioning of navigation lights. Know the requirements of the Convention concerning lights, shapes and sound signals.

Program

Application and responsibilities

Definitions

Steering and sailing rules

o Conduct of the vessel in any conditions of visibility

o Conduct of the vessel in sight of one another

o Conduct of the vessel in restricted visibility

Lights and shapes

o Technical specification of lights

o Technical specification of shapes

o Definitions

o Visibility of lights

o Applicability: power-driven vessels, towing and pushing, sailing vessels, fishing vessels, vessels not under command, vessels restricted in their ability to manoeuvre, vessels constrained by their draught, anchored vessels and vessels aground

Sound and light signals

o Whistle

o Bell

o Gong

o Vessel equipment for sound signals

o Manoeuvring and warning signals

o Sound signals in restricted visibility

Certificate

On completion of the training program, the student will be awarded the following qualifications:

Certificate of COLREG awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of COLREG, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination.

FAST TRACK is a learning method which provides you with bespoke learning content by identifying any knowledge gaps you may have in a particular subject area.

FAST TRACK is a pre-assessment learning tool which is designed to assess your existing knowledge of a particular subject area. The pre-assessment uses a pool of questions to test your current knowledge. The results of this assessment help identify your personal knowledge gaps. FAST TRACK then automatically creates a bespoke course to address these knowledge gaps.

Course Goal:

This course aims to provide an overview of managing hydrocarbon releases

This course covers the following learning objectives:

LO1 Describe the history of the hydrocarbon release risk reduction process

LO2 Describe safety instrumented systems

LO3 Describe the introduction of control of work procedures

LO4 Describe isolation procedures

LO5 Describe fire and gas detection systems

LO6 Describe hydrocarbon release reporting

LO7 Describe how different hydrocarbon fluids behave on release and describe how hydrocarbon mixtures may undergo a phase change

LO8 Explain the dangers of exposure to hydrogen sulphide (H2S) and identify the symptoms of H2S poisoning

LO9 Describe the range of leak rates that can occur with the different types of failure

We know how important it is for us all to do what we can to ensure an effective transition for ourselves and our teams back to work. The landscape of the workplace has and will inevitably continue to change and today’s ‘new normal’ may not be tomorrow!

Mentoring is a process that follows coaching. Coaching makes a person equipped with the skills required for a job whereas mentoring is on-the-job process. It helps a person practice the skills learned, enhance the skills, and learn new skills to be future ready. Hence, coaching is a short-term relationship whereas mentoring is a long-term. Coaching is always task oriented whereas mentoring is relationship oriented. It is all about reaching a stage where the mentor can easily share the real issues influencing the trainee. On the other hand, coaching can be implemented immediately on any particular topic. This course will help you acknowledge the difference between coaching and mentoring and make you learn when to use them.

• List the differences between coaching and mentoring 

• Identify the requirements that are suitable for coaching and mentoring

"“Communication works for those who work at it.” 

-John Powell  

Upward communication flows from the lower level to the upper level of a hierarchy. For example, employees communicating with their immediate manager, the immediate manager communicating with their reporting manager, and so on up to the board of directors or owner of the company. This form of communication helps employees express their requirements, ideas, or goals. Managing upward communication is an art to be acquired if you are looking for a long-term career in your organization and wish to get ample opportunities to learn and grow. This course will help you communicate upward effectively.

Establish your interest in the organization  

Look for opportunities to contribute and think big 

Be yourself and do not encourage or be involved in manipulation 

Take ownership of your mistakes and avoid politics

You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort.

• Define active listening

• Confirm your understanding of the meeting

• Pay attention to body language

Leaders must focus on developing their ability to be more agile and strategic – within an environment of constant change. They should explore tools that can be leveraged to achieve the goal. Good agile leaders make sure that their teams identify the desired long-term goals, and then work backward from these to identify all the conditions that must be in place for the goals to occur.

• Define the theory of change and identify factors impacting the change

• Enlist 5 types of organizational change and successful ways to implement them

• Apply strategies which help in creating an organization that is always ready for change

Presentation

This training course composed of 2 modules provides an overview of the requirements of the Ballast Water Management International Convention and the technical aspects related to the ballast water treatment equipment.

Objectives

On completion of the training, students will be able to:

Understand the background of the Ballast Water Management Convention, its structure and the most important regulations

Know the difference between the ballast water exchange and the performance standards

Understand the role of all stakeholders and actors

Be familiar with the approval, inspections, commissioning and tests of Ballast Water

Management systems

Understand the survey and certification requirements

Be familiar with the different technologies used and the installation requirements

Program

Module 1 – BWM Regulatory Aspects

Background

The Ballast Water Management Convention

Duties of the main stakeholders 

Ballast Water Management Standards

USCG Position 

Module 2 – BWM Technical Aspects

BWM Surveys

International Ballast Water Management Certificate

BWM System Approval

Sampling

Ballast water treatment systems technologies

Ballast water treatment systems installation

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Ballast Water Management, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Ballast Water Management is obtained after completion of the course and passing the online test. 

If you want to unleash the power of your diverse team, you must also foster inclusivity. Your team members are more likely to contribute their unique perspectives and experiences when they feel welcomed and respected within the group. Inclusion is a team-wide endeavor, and you must be the leader. Helping team members find common ground and at the same time learning about and respecting each other’s differences is the key to creating an inclusive work environment that will leverage both talents and abilities of your diverse team.

• Identify the importance of managing diversity

• Enlist tips for building a strong team

• Explore the strategies of managing diversity

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances.

• Define EQ 

• Describe the four components of EQ 

• Use tips and techniques to develop your EQ

Making your hires successful requires a lot of work. There is a science to identify talent that matches the needs and culture of your organization. The process of interviewing candidates based on behavioral questions is a proven way of pinpointing the best-qualified applicants. In this course, we will review the whys and hows of using this popular interviewing practice so that you can make the most of its benefits.

• Determine what behavioral interview is   

• Enlist steps to prepare for the behavioral interview   

• Create questions using STAR model   

• Conduct behavioral interviews

One of the most important leadership roles is a mentor. You are responsible for teaching your employees how to achieve goals, make better decisions, solve problems, and advance their careers. Without formal training in this area, how do you coach or mentor these skills? This course will introduce you to employ a model, built on four simple techniques. By employing these techniques, you will strengthen your coaching skills and develop your team members’ potential.

• Help your team set the goal as per the GROW model 

• Provide assistance in gauging the available options 

• Get your team commit to specific actions to help them make progress

Your success as a businessperson will be greatly affected by the professional relationships you cultivate. Interpersonal skills are the cornerstone of developing these associations, so it is important to assess your abilities to communicate clearly and empathetically and to listen well. The most effective and satisfying relationships are based on a genuine and mutual desire to get to know and help others. When you focus on adding value to your business connections, you will build a network that is both personally satisfying and professionally beneficial.

• Identify foundational skills required to build a strong interpersonal relationship

• Develop methods of building business partnerships

• Enlist keys to networking

Conflict always creates uneasiness in the minds of employees and organizations. Conflict can involve sore emotions and impend relationships. Leaders experience the same emotional distress while handling a conflict situation. The most difficult situation a leader deals with is conflict management. It is observed that ill-managed conflict creates huge costs in the form of time expenditure, higher attrition, legal implications, etc. It also lowers productivity. When people are involved in conflict, they begin to recoil, stop sharing information, and take fewer risks. The result can be poor decision making. Low morale and strained working relationships can cause stress and drain employees’ energy to focus on being creative and productive. In this lesson, you will learn to deal with situational conflict.

• Identify the five stages of organizational conflict  

• Name the five styles of conflict management   

• Interpret when to use the different styles of conflict management

Presentation

This training course describes the various elements of the ship's structure, the loads acting on the structure and the required strength of the ship's structure to sustain such loads.

Objectives

On completion of the training, students will be able to:

Know the typical structural arrangements of different ship types. Understand stiffened panels as the fundamental structural units in ship structures and know the different framing systems used in ship construction

Know the different types of loads acting on the ship's structure and understand the static sea pressure and the wave induced dynamic sea pressure. Understand the concept of net loading on the ship's structure, shear forces and bending moments. Get familiar with fatigue loads

Understand the stresses on ship's structure including longitudinal stresses on hull girder, stresses on primary supporting structure and local stresses and the strength of the ships structure. Get familiar with fatigue strength and understand the corrosion and the net scantling approach.

Program

Module 1 – Elements of Ship Structure

Main ship types

Materials used in shipbuilding

Structural elements: Plating, profiles, stiffened panels, midship section, web frame

Framing systems: Longitudinal framing, mixed framing, transverse framing

Breakdown of ship structures: Double bottom, side shell, deck, bulkheads, engine room structure, peak tanks

Module 2 – Loads on Ship Structure

Classification of loads acting on ship structure

Static and dynamic loads

Sea pressure

Internal loads

Net load on structure

Bending moment and shear force

Alternate loading condition

Module 3 – Strength of Ship Structure

Ship structural strength

Stress classification

Spreading of loads through the ships structure

Hull girder strength

Strength of primary structure

Finite element modelling analysis

Strength of plates and stiffeners: Stress check, section modulus, buckling strength

Fatigue strength

Corrosion of ship's structure, consequences of general corrosion

Net scantling approach

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Ship's Structure Fundamentals, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Ship's Structure Fundamentals is obtained after completing the course and passing the online test.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Effective remote working requires greater self-control and discipline to avoid the boundaries between work and personal life becoming blurred. Research has shown that, in general, homeworkers tend to work longer than office workers and this increases with the use of technology. Homeworkers do benefit from greater working time autonomy, but how effectively this is applied depends on the discipline of the individual.

The ‘Effective Remote Working’ bundle includes 3 months access to 10 online courses and over 7 hours of eLearning.  

• Management of Change

• Lone Working (Employees)

• Smart Workplaces: Responsible Social Media for Team members

• Business Writing: E-Mail Techniques

• AEC Success: Effective Decision Making

• Webinars – Conducting a Web-based Presentation

• ABCs of Managing Time & Effort: The 80/20 Way

• Smart Time Management: 7 Steps to Regaining Control of Your Day

• 3-way Communication

• Smart Customer Service 3: Effective Verbal and Nonverbal Communication

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Presentation

This training course provides a general overview of the SOLAS requirements concerning radio communications and the Global Maritime Distress and Safety System (GMDSS).

Objectives

On completion of the training, students will be able to:

Know the requirements concerning radio communication equipment on board ships and offshore units.

Understand the GMDSS functional requirements.

Understand the means required for GMDSS tests and drills on board.

Know the requirements for EPIRB, radio lifesaving appliances and sources of energy for radio communication equipment.

Program

Safety radio surveys and certification

GMDSS functional requirements

o Land and satellite communications

o Inmarsat

o Functional requirements while at sea

o Distress urgency and safety radio communications

o Sea areas

o Maintenance of radio installation

o Maintenance of satellite EPIRB

o Maritime safety information

GMDSS equipment

o Equipment to be provided on board

o Core installation

o Inmarsat EGC

o NAVTEX

o Satellite EPIRB and VHF EPIRB

o Search and Rescue Transponder (SART)

o Digital Selective Calling (DSC)

o Two-way VHF radio-telephone

Main, emergency and reserve sources of power

Automatic battery chargers

Uninterrupted power supply (UPS)

Certificate

On completion of the training program, the student will be awarded:

A Certificate of SOLAS Safety Radio, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of SOLAS Safety Radio is obtained after completion of the course and passing the online test.

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

Teams are the backbone of contemporary business life. Executive teams, work teams, cross-functional teams, high-performance teams, and project teams serve a variety of purposes, but they all have the same goal: to solidify the organization’s competitive advantage in the marketplace. 

Cross-functional team leaders draw individuals from departments across the organization to address a particular problem. They might select development engineers, marketing professionals, sales people, legal experts, customer service managers, accountants, and HR executives to apply their various talents to accomplish the goal. The concept is powerful. But this mix of diverse skill sets, professional experience, and personalities also comes with challenges—and you need to manage the team carefully in order to maximize its potential for success.

• State the challenges of handling a diverse team 

• List the ways to manage these challenges 

• Apply the strategies to leverage the power of your team

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

Leaders in a World Economic Forum study listed creativity as the third most important work skill they seek in employees. And as organizations face increasingly complex business issues, they are training their employees to be smart risk-takers and creative thinkers. They are hiring for these competencies, too. As you apply the recommendations provided in this course, your skills will increase, your employees will grow more confident and competent in their abilities, and together, you will create a powerful culture of innovation.

• Identify the need and ways to harness creative thinking    

• Identify ways to build a culture of creative thinking    

• Explore recommendations for developing your team’s creative thinking

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals

When you make developing customer rapport a priority, you will experience many benefits. From the very first interaction, there are things you can do to begin earning customer trust and loyalty. Be friendly and genuine as you communicate. Always be honest and work hard to solidify your reputation as a trustworthy professional. As your relationships grow, find ways to help your customers outside of your role as their sales consultant. These opportunities to assist them in their successes will cement your rapport even more. And don’t forget that relationships with your colleagues and co-workers need as much attention and care as your customer connections. It takes hard work and teamwork to be successful. Taking the time to build rapport with both your customers and colleagues is the key that unlocks this reality.

• Identify Ways of Establishing Customer Rapport

• Identify Ways of Sustaining Customer Rapport

• List the Benefits of Building Customer Rapport

Presentation

This training course provides an overview of the IACS Recommendation 47 – Shipbuilding and Repair Quality Standards.

Objectives

On completion of the training, students will be able to:

Understand the applicability of IACS Recommendation No.47.

Get familiar with materials, welding and non-destructive testing. 

Understand the quality standards for steel ship construction and remedial standards for new buildings. 

Understand the quality standards for repair of ships in operation.

Program

General requirements for new constructions and repair of ships in operation

Qualification of welders, welding procedures and NDT operators

Materials

Equivalency of material grades

Surface conditions and acceptance criteria

Shipbuilding and remedial quality standards for new constructions

o Standard for flanged longitudinals and flanged brackets

o Standard for corrugated bulkheads

o Standard for pillars, brackets and stiffeners

o Standard for hull shape

o Standard for fairness of plating between frames

o Standard for alignment and remedial standard for misalignment

o Standard for butt weld plate edge preparation and remedial standard

o Standard for fillet weld plate edge preparation and remedial standard

o Standard for distance between welds

Repair quality standards for ships in operation

o Standard for welding, groove roughness

o Standard for renewal of plates

o Standard for doublers on plating

o Standard for renewal of internals/stiffeners

o Standard for welding of pitting corrosion

o Standard for welding repair of cracks

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Shipbuilding and Repair Quality Standards, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Shipbuilding and Repair Quality Standards is obtained after completion of the course and passing the online test.

We know how important it is for us all to do what we can to ensure an effective transition for ourselves and our teams back to work. The landscape of the workplace has and will inevitably continue to change and today’s ‘new normal’ may not be tomorrow!

Provided in association with Astutis, NEBOSH Learning Partner 807.

The NEBOSH International Diploma in Occupational Health and Safety is an advanced health and safety qualification. Equivalent to an undergraduate degree in OHS. The NEBOSH Diploma is NEBOSH's flagship qualification. It is recognised by employers and professional bodies in over 180 countries around the world!

The qualification will develop competence in all areas of health and safety so you can reduce risk in dangerous environments and keep people safe. It is the ideal course if you want a successful, long-term career in health and safety.

Unit A: Managing Health and Safety

This unit provides an in-depth understanding of the key areas for managing health and safety, covering moral, economic and societal drivers, health & safety law and health & safety management systems. 

A1 - Principles of health & safety management

A2 - Principles of health & safety law

A3 - Criminal Law

A4 - Civil Law

A5 - Loss causation and incident investigation

A6 - Measuring and reviewing health and safety           

A7 - Identifying hazards, assessing and evaluating risk

A8 - Risk control

A9 - Organisational factors

A10 - Human factors

A11 - The role of health & safety practitioner

Unit B: Hazardous Agents in the Workplace

Unit B details all major aspects of managing chemical, biological, physical and physiological hazards in the workplace.

B1 - Managing Occupational Health

B2 - Identification, assessment & evaluation of hazardous substances

B3 - Control of hazardous substances

B4 - Monitoring and measuring

B5 - Biological agents

B6 - Physical agents - noise and vibration

B7 - Physical agents - radiation

B8 - Mental ill-health & dealing with violence & aggression at work

B9 - Musculoskeletal risks and controls

B10 - Work environment risks and controls

Unit C: Workplace and Work Equipment Safety

Unit C provides a thorough understanding of how to create and manage safe working environments, covering welfare, fire, dangerous substances, work equipment, electricity, construction and transport. 

C1 - Workplace welfare requirements and specific workplace issues

C2 - Fire and explosion

C3 - Workplace fire risk assessment

C4 - Storage, handling and processing of dangerous substances

C5 - Work equipment (general)

C6 - Work equipment (workplace machinery)

C7 - Mobile, lifting, access and work at height equipment

C8 - Electrical safety 

C9 - Construction & works of a temporary nature - hazards and controls

C10 - Workplace transport and driving for work

Changing demographics, technology innovation, and global competition are driving enterprise-wide business transformation. Digital natives—two new generations of buyers and corporate talent—are wired to connect, communicate, and operate in this environment. How they instinctively navigate this digital age is redefining how organizations are responding to customer expectations, continuous business innovation, and competition. A recent Wall Street Journal article said, “We are in an era of extraordinary change in core business models. Technology is usually the cause.” As organizations shift from pre-digital age business models to more agile platform-based models, their strategies are changing too. Digital technologies are the tools that organizations are using to meet the demands of a new breed of the buyer and a competitive global economy. It’s clear that today—and going forward—every business is now a digital business.

• Learn how markets are getting transformed due to digital

• Recognize how business models get transformed due to digital

• Understand how digital influences strategy transformation for any business

"Faced with the increasing pace and pressures of today’s business environment, organizations are constantly seeking ways to be more efficient and effective. Because companies are often asked to do more with less—including time—they must use their resources wisely to stay ahead of the competition. A talented and skilled workforce is the key to achieving the required results. When you align your workforce with your company’s goals, your organization’s energies will be appropriately focused. And if you set reasonable, measurable, and attainable goals, you will be able to link performance to rewards and motivate your employees to do even more. 

Most organizations don’t understand the power of incorporating the correct timing and frequency of goals into their plan. For example: goals that are set at the beginning of the year and audited 12 months later are not going to motivate your people. It’s difficult to stay committed a business goal over such a long time. When you learn how to set strong, timely, and measurable goals, your team will clearly understand their purpose, see their importance, and know how they will be measured. In this course, you will learn the usage of stretch goals to motivate your team.

• Align stretch goals to performance goals 

• Decide whether to stretch the goals

"“Change is the only constant in life.” 

-Heraclitus, a Greek philosopher 

As a leader, you’re responsible for leading your team to achieve organizational goals. Sometimes that involves changing processes, adopting new technologies, or learning new skills. What do you do when one or more of your employees refuse to change and grow with the rest of the team? People tend to approach change in one of the two ways. They either embrace change and are excited about the possibilities and opportunities inherent in a new adventure. Or they resist change because they fear the unknown. As a leader, you probably have employees in both camps. In this course, we will discuss how to influence the change resisters.

• Identify the fear for change 

• Implement T-chart