Course catalogue

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

This course is available in Norwegian only.

Kurs for personell som skal tjenestegjøre som SSO om bord på skip eller flyttbare innrettninger. Etter 1/7-09 må personell inneha "Certificate of proficiency". Dette er et sertifikat som utstedes etter gjennomført og bestått kurs. ISPS er IMOs internasjonale kode for sikkerhet og terrorberedskap på skip og i havneterminaler. 

E-læringskurset gir deg en opplevelsesrik og praktisk opplæring i operativsystemet Windows 10. En kombinasjon av videoer, teori, oppskrifter, oppgaver og tester gjør det enkelt å lære seg de nye funksjonene. E-læringskurset inneholder 35 opplæringsvideoer.

E-læringskurset viser bruk av både berøringsskjerm, mus og tastatur.

Testene i e-læringskurset måler kunnskap før, under og etter opplæringen. Når ettertesten er bestått får du tilgang til et kursbevis i PDF-format som enkelt kan lagres eller skrives ut.

Innhold:

- Bli kjent med Windows 10

- Skrivebordet

- Arbeide med apper

- Innstillinger

The course is only available in Norwegian.

Etter å ha gjennomgått og bestått modulene 1.1 (8 timer) og 2.3 (16 timer), skal eleven gjennomføre modul 2.8 (20 timer) og 3.8 (8 timer). Dette skal gi førerne en god generell grunnopplæring i sikker bruk og praktisk forståelse for prinsippene for traverskraner.

Innhold

- Konstruksjon

- Oppbygging

- Betjening

- Bruksegenskaper

- Bruksområder

- Sikkerhetsutstyr

- Viktige kontrollpunkter

- Vedlikehold

Etter gjennomført kurs må deltageren gjennomføre 40 timer kjøretrening med kran, med fadder. Det avlegges da en praktisk kjøreprøve som vil gi grunnlag for utstedelse av kompetansebevis.

Objective: To give the person who is to work with a traverse crane knowledge about safe use, daily control and maintenance as well as competence to avoid accidents and incidents.

The authorities set requirements for basic safety certification of persons who are to operate bridge and overhead cranes. The requirements include both theoretical and practical training

G4 Bridge and Traverse Crane Basic course consists of modules 2.7 and 3.7. To complete the course, you must take and pass a theoretical exam.

Proper use of overhead cranes is of great importance for the safety of crane operators and other personnel who participate in lifting operations. Incorrect assessments can have major consequences and lead to serious injuries to the crane driver, other personnel as well as equipment and surroundings. Positive attitudes towards safety are therefore important during training.

The crane driver training for G4 consists of five modules:

- Module 1.1 working environment, responsibilities and consequences. *
- Module 2.3 G11 Lifting gear (strap and sling).
- Module 2.7 G4 bridge and overhead crane
- Module 3.7 Basic practical training G4
- Module 4.7 Practical driving training G4
- Practical Final test G4

* Module 1.1 is common to machine, forklift and crane. If you can not document that you have module 1.1 from before that is not older than 3 years, this must be taken again.

Module 4.7 can be completed in a company using a sponsorship arrangement. If you do not have the opportunity to do so, you can participate in one of STQ's practice courses.

Content:

- Introduction with requirements for the driver
- Applications for overhead cranes
- Accidents with bridge and overhead cranes
- Construction of different types
- Electrical system on bridge and traverse cranes
- Safety switches
- Steel rope / block
- Certification / documentation
- Inspection and maintenance
- Main components
- Checkpoints
- Overload safety equipment
- Practical use of lifting equipment
- Driving technique