Course catalogue

"“Change is the only constant in life.” 

-Heraclitus, a Greek philosopher 

As a leader, you’re responsible for leading your team to achieve organizational goals. Sometimes that involves changing processes, adopting new technologies, or learning new skills. What do you do when one or more of your employees refuse to change and grow with the rest of the team? People tend to approach change in one of the two ways. They either embrace change and are excited about the possibilities and opportunities inherent in a new adventure. Or they resist change because they fear the unknown. As a leader, you probably have employees in both camps. In this course, we will discuss how to influence the change resisters.

• Identify the fear for change 

• Implement T-chart

Business acumen is gaining an understanding of how business works as well as the behaviors business professionals should possess. This important skill is critical not only to corporate leaders, but to aspiring leaders, managers, and employees as well. The organization that prioritizes business acumen as a core competency promotes the growth of its workforce and strengthens its competitive edge.   

Some use the analogy of a quarterback who can “see” the entire field to describe business acumen. It’s simply understanding how your company operates, and then using that knowledge to develop the best business strategy. Regardless of your role in the organization, it’s an important skill to develop.

• State the importance of business acumen 

• Learn ways to improve your business acumen

Today’s marketplace is fast-paced and ultra-competitive. Operations departments should be the same. They can’t afford to be wasteful, slow, or out of touch with their customers’ needs if they hope to compete and thrive. In order to achieve and maintain a competitive edge in the global economy and maximize corporate profits, successful operations management systems need to be engineered to quickly respond to customer’s requests, promptly adapt to new processes and product requirements, and rapidly embrace new technologies. No wonder Forbes magazine reports that 75% of CEOs come from an operations background. Having a comprehensive understanding of how an organization works is a leadership advantage. 

• Define operations management 

• Make operational decisions 

• Improve operations continuously

Conflict management is a major hurdle in any organizational growth and has to be resolved on priority to reduce the negative effect it may cause. The role of the facilitator is complex. A leader’s job is to guide conflicting individuals through a process without using their influence to determine the outcome of the negotiations. They must model calmness, respect, and open-mindedness in situations that can be emotionally charged. They must encourage full participation of all group members from defining the cause of the conflict to agreeing on a resolution.      

In task-based situations, facilitators need to push team members strongly but respectfully question, challenge, and argue decisions, suggestions, and processes recommended by other team members.      

Leaders who know how to anticipate conflict and address it proactively with the right tools, techniques, and a well-managed process create healthy work environments that use differences to grow and move forward positively. In this course, you will explore the various tools available to the facilitator to manage conflicts.

• Identify the basics of facilitation   

• Apply the three-step mediation process     

• Decide when to encourage opposing dialogue

One of the most important leadership roles is a mentor. You are responsible for teaching your employees how to achieve goals, make better decisions, solve problems, and advance their careers. Without formal training in this area, how do you coach or mentor these skills? This course will introduce you to employ a model, built on four simple techniques. By employing these techniques, you will strengthen your coaching skills and develop your team members’ potential.

• Help your team set the goal as per the GROW model 

• Provide assistance in gauging the available options 

• Get your team commit to specific actions to help them make progress