Course catalogue

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Gi kunnskaper og ferdigheter som kreves for å yte optimalt ved ulykker ombord. Kurset er oppbygd etter tabell A-VI/4-1 Medisinsk Førstehjelp.   

Godkjenning STCW-95 med tillegg Manila 2010.

Praktiske førstehjelpsøvelser med markører. 

Livreddende førstehjelp 

Skadebehandling 

HLR 

Sykepleie 

Akutte sykdommer 

Brannskader 

Bruddskader 

Hode, nakke og ryggskader 

Psykologiske/psykiatriske utfordringer ombord 

Radio Medico   

Medisinkiste 

Toksikologiske farer ombord

Only in Norwegian

Kurset gir deltakerne kompetanse til å:

- Overleve til sjøs i tilfeller der skipet må forlates (tabell VI/1-1)
- Minimalisere risikoen for brann og opprettholde beredskap for å håndtere nødsituasjoner som involverer brann. Bekjempe og slokke branner (tabell VI/1-2)
- Handle omgående ved kjennskap til en ulykke eller annen medisinsk nødsituasjon (tabell VI/1-3).
- Følge nødprosedyrer. Ta forholdsregler for å hindre forurensning av det marine miljøet. Følge trygge arbeidsrutiner. Forstå ordrer og bli forstått i relasjon til plikter om bord på skip. Bidra til gode menneskelige relasjoner om bord på skip (tabell VI/1-4)

Kursinnhold

Kurset inneholder obligatoriske minstekrav til grunnleggende sikkerhetsopplæring for alle sjøfolk i henhold til STCW konvensjonen og består av 4 deler:
- Personlige redningsteknikker (tabell A-VI/1-1)
- Forebyggende brannvern og brannslokking (tabell A-VI/1-2)
- Grunnleggende førstehjelp (tabell A-VI/1-3) 
- Personlig sikkerhet og omsorg for menneskeliv og miljø (tabell A-VI/1-4)

Deltakerne vil få en god og sikker innføring i høytrykkstestingsutstyr, teori og praksis. Etter endt kurs skal deltakerne kunne bruke trykkstestingsutstyr på en sikker måte, slik at ulykker og skader unngås.

Hensikt:

Hensikt: Hensikten med innføringskurs i trykktesting er å gi den enkelte kursdeltager de grunnleggende kunnskaper om forberedelser, planlegging, utførelse og dokumentering av trykktesting som disiplin.

Innhold:

Svakheter i sammenføyninger og materialer

Omregningstabeller PSI - BAR

Hydrostatisk og Pneumatisk trykktesting

Sikkerhet ved trykktesting og fysiske barierer

HMS - Bruk av personlig verneutstyr

Generelle prosedyrer ved trykktesting / Eksempel

Fittings og høytrykkslanger - Trykklasser

Gjengetyper, flenser, ventiler, pakninger og bolter

Ulike metoder for trykktesting

Trykktestingsutstyr

Bruk av trykktestingsutstyr i praksis. Trykktesting

This course is only available in Norwegian.

Presentation

This training course provides a general overview of the SOLAS requirements concerning radio communications and the Global Maritime Distress and Safety System (GMDSS).

Objectives

On completion of the training, students will be able to:

Know the requirements concerning radio communication equipment on board ships and offshore units.

Understand the GMDSS functional requirements.

Understand the means required for GMDSS tests and drills on board.

Know the requirements for EPIRB, radio lifesaving appliances and sources of energy for radio communication equipment.

Program

Safety radio surveys and certification

GMDSS functional requirements

o Land and satellite communications

o Inmarsat

o Functional requirements while at sea

o Distress urgency and safety radio communications

o Sea areas

o Maintenance of radio installation

o Maintenance of satellite EPIRB

o Maritime safety information

GMDSS equipment

o Equipment to be provided on board

o Core installation

o Inmarsat EGC

o NAVTEX

o Satellite EPIRB and VHF EPIRB

o Search and Rescue Transponder (SART)

o Digital Selective Calling (DSC)

o Two-way VHF radio-telephone

Main, emergency and reserve sources of power

Automatic battery chargers

Uninterrupted power supply (UPS)

Certificate

On completion of the training program, the student will be awarded:

A Certificate of SOLAS Safety Radio, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of SOLAS Safety Radio is obtained after completion of the course and passing the online test.

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

Teams are the backbone of contemporary business life. Executive teams, work teams, cross-functional teams, high-performance teams, and project teams serve a variety of purposes, but they all have the same goal: to solidify the organization’s competitive advantage in the marketplace. 

Cross-functional team leaders draw individuals from departments across the organization to address a particular problem. They might select development engineers, marketing professionals, sales people, legal experts, customer service managers, accountants, and HR executives to apply their various talents to accomplish the goal. The concept is powerful. But this mix of diverse skill sets, professional experience, and personalities also comes with challenges—and you need to manage the team carefully in order to maximize its potential for success.

• State the challenges of handling a diverse team 

• List the ways to manage these challenges 

• Apply the strategies to leverage the power of your team

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success.”

• What are strategies to improve D&I initiatives?

• What is the business case for D&I?

• What are the gaps in the business case for D&I?

Leaders in a World Economic Forum study listed creativity as the third most important work skill they seek in employees. And as organizations face increasingly complex business issues, they are training their employees to be smart risk-takers and creative thinkers. They are hiring for these competencies, too. As you apply the recommendations provided in this course, your skills will increase, your employees will grow more confident and competent in their abilities, and together, you will create a powerful culture of innovation.

• Identify the need and ways to harness creative thinking    

• Identify ways to build a culture of creative thinking    

• Explore recommendations for developing your team’s creative thinking

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals