Course catalogue

Your success as a leader isn’t dependent upon how much technical knowledge, business expertise, or years of industry experience you have. If you want to achieve goals consistently, build strong, collaborative teams, and establish solid relationships with colleagues, superiors, and clients, then you need Emotional Intelligence (EQ). Emotional Intelligence, also known as Emotional Quotient (EQ) is the ability to properly gauge your emotions as well as the emotions of others in all situations, use proper judgment and behave appropriately for the desired outcome. In other words, EQ is the ability to identify your emotions, and those of others, and use that knowledge to make the best decisions, regardless of the circumstances.

• Define EQ 

• Describe the four components of EQ 

• Use tips and techniques to develop your EQ

"“Communication works for those who work at it.” 

-John Powell  

Upward communication flows from the lower level to the upper level of a hierarchy. For example, employees communicating with their immediate manager, the immediate manager communicating with their reporting manager, and so on up to the board of directors or owner of the company. This form of communication helps employees express their requirements, ideas, or goals. Managing upward communication is an art to be acquired if you are looking for a long-term career in your organization and wish to get ample opportunities to learn and grow. This course will help you communicate upward effectively.

Establish your interest in the organization  

Look for opportunities to contribute and think big 

Be yourself and do not encourage or be involved in manipulation 

Take ownership of your mistakes and avoid politics

Presentation

This training course composed of 2 modules provides an overview of the requirements of the Ballast Water Management International Convention and the technical aspects related to the ballast water treatment equipment.

Objectives

On completion of the training, students will be able to:

Understand the background of the Ballast Water Management Convention, its structure and the most important regulations

Know the difference between the ballast water exchange and the performance standards

Understand the role of all stakeholders and actors

Be familiar with the approval, inspections, commissioning and tests of Ballast Water

Management systems

Understand the survey and certification requirements

Be familiar with the different technologies used and the installation requirements

Program

Module 1 – BWM Regulatory Aspects

Background

The Ballast Water Management Convention

Duties of the main stakeholders 

Ballast Water Management Standards

USCG Position 

Module 2 – BWM Technical Aspects

BWM Surveys

International Ballast Water Management Certificate

BWM System Approval

Sampling

Ballast water treatment systems technologies

Ballast water treatment systems installation

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Ballast Water Management, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Ballast Water Management is obtained after completion of the course and passing the online test. 

You want to develop a team that feels comfortable approaching you with new ideas, suggestions for improvements, and even their personal challenges. You want your clients to know that you are genuinely interested in hearing their concerns and ideas. And you want your superiors and peers to see you as someone who encourages innovation and open communication in your department. Working to improve your active listening will take patience and practice. But if you learn how to put this powerful communication skill to work for you, you’ll discover that the benefits are well worth the effort.

• Define active listening

• Confirm your understanding of the meeting

• Pay attention to body language