Course catalogue

Accountability is an individual’s acceptance of responsibility for the outcome of a job, project, or program. There are five steps that you can use to engineer accountability into both, your work processes and your employees to achieve performance goals.

• Define accountability 

• Describe the five steps to accountability 

• Apply the five steps of accountability

In today’s competitive world, businesses move faster and faster to stay ahead of the competition, develop new offerings, and keep up with client demands, employees need constant feedback, support, and direction in order to achieve those objectives. The era of the annual performance review is long gone, with managers now meeting with team members frequently to set goals, coach, provide training, and review performance. Performance dashboards that automate company-wide goals, metrics, customer feedback, and other performance-related data keep leaders and team members aware of their progress. Instead of looking backward, the new model for managing and motivating employee performance is fast-paced and feedback focused.

• State the best practices to improve the performance management process 

• Explain the review model

Time is more valuable than money. You can get more money, but you cannot get more time.

-JimRohn, an American entrepreneur, author, and motivational speaker 

Meetings are necessary, but they become intolerable when they drag on and on, start late, or the discussion goes off the track. It’s annoying when you feel that your time has been hijacked—especially when other projects and responsibilities are in the pipeline. Poor time management is often the cause of this distress. Meetings would be more productive—and less irritating—if all activities started on time, ended on time, and stayed on the topic. As a leader, it is your responsibility to ensure that meetings are of benefit to the participants and satisfy the meeting objectives. Running a successful meeting can be boiled down to three things: be purposeful, be engaged, and be respectful of the attendees’ time.

• Explain the importance of adhering to meeting time 

• Interpret the impact of delaying a meeting 

• Respect others’ time

It has become increasingly clear that social media is not just a fad. It is instead, not only a massive change in the way we socialize with others in a personal setting, but also the biggest shift in how we conduct business since the arrival of the Internet. Social media is quickly altering every aspect of corporate operations, such as hiring practices, training, marketing, and even risk management.   The purpose of this course is to introduce you to social media, explore how we use social media personally vs. social media use in a business setting, how its use continues to evolve in the workplace, the benefits of social media, and of course the risks it can present to you personally and to companies.

Many managers are promoted to leadership positions by virtue of their technical skills or subject-matter knowledge. Their proficiency and expertise set them apart from other candidates. These abilities are important, but they are just one aspect of being an effective leader. Leadership expert, Stephen Covey, says that due to the speed and constant change that define our world today, leaders need to be able to face new and different problems as they arise, make strategic decisions quickly, and guide their organizations with competence and character. He has identified four roles a leader must master in order to succeed in this ever-changing environment.

• Inspire trust among your team members

• Create a vision for your team

• Execute strategy to reach your goals

• Recognize your coaching potential

Learning how to manage conflict successfully is a critical business skill that’s worth the time and effort to practice. Daniel Goleman’s Emotional Intelligence and Mark Gouston’s Just Listen are two resources among many that can help you strengthen your conflict management aptitude. Relationships can be messy, but with the right skills, attitude, and mindset, you will be able to address issues calmly, ensure that your customer feels heard and valued, and arrive at a solution that satisfies you both.

• Use the right tools to find a resolution of conflict

• Demonstrate the right attitude and behavior required for conflict resolution

• Determine the right solution to solve the problem

"As a leader of a small or big team, you all are responsible for the budget allocated to your projects, which in turn is nothing but finance. Thus, knowingly or unknowingly you are involved in financial management too. You must evaluate the investment decisions, such as return on investment analysis after you deliver the product or service that you are responsible for. As a nonfinancial manager, you cannot avoid financial information, profitability statements, rates of return, budgets, variances, asset management, and project analysis.        

In this lesson, you will get an overview of financial management, roles within the financial department, and the four financial objectives of any organization.

• Overview financial management     

• Identify roles within the finance department      

• List the four financial objectives

We know how important it is for us all to do what we can to ensure an effective transition for ourselves and our teams back to work. The landscape of the workplace has and will inevitably continue to change and today’s ‘new normal’ may not be tomorrow!

Provided in association with Astutis, approved centre 1857.

IOSH Working Safely is an essential short course for employees of organisations in any industry sector who need a grounding in health and safety. 

Provides an awareness of general workplace hazards and focuses on why health and safety is important to the well-being of the individual worker and those around them.

On completion of the course, learners will be able to:

• Why staff must work safely

• Staff's responsibility towards health, safety and wellbeing

• The difference between hazards and risks

• Hazard and risk identification, impact and how to control them

• The importance of safety performance within the workplace and how to improve it

• How industry affects the environment

There is no “one-size-fits-all” leadership style or approach for today’s managers. Each day brings new situations and challenges to be navigated. Depending upon the circumstances, effective leaders modify how they lead others and how they manage outcomes. They build collaborative partnerships with their team members. They develop and apply multiple leadership styles. As they know that change is inevitable, they plan for the future—for themselves and their team members. Let’s take a look at the skills situational leaders need to succeed.

• Identify the core situational leadership skills

• Evaluate your leadership approaches

• Create individual development plans