Course catalogue

Starting a new life as a student in a new and different city or country is very exciting, and while most students will have a perfectly safe and crime-free experience, it is a fact that one third of students will be a victim of crime of one sort or another during their time at college or university. The most common crimes are theft and robbery, followed by incidents involving violent physical or sexual assault. Statistics show that an estimated 20 per cent of student robberies/muggings occur in the first six weeks of the academic year, when students are distracted with settling in.  

By far the best defence is to always use common sense and awareness when in any situation, therefore this course aims to instill in the candidate an awareness that will keep them, their property, and the people around them, safe. The knowledge and preparation gained from this course can help a student to navigate their way confidently into their new life and dramatically reduce the probability of becoming a victim of crime.

Strict regulations and procedures exist for the safe and efficient operation of ships and yachts - and UK regulations and procedures may differ from those you may be familiar with in other flag vessels. This guide mainly deals with issues specific to yachts, such as operations and manning standards, and what to do about them.

This online course will help you to comply with UK requirements by focusing on the guidelines set out in 'A Master's Guide to the UK Flag (Large Yacht Edition 3)', released by the UK DfT Maritime and Coastguard Agency.  

This course aims to allow the learner to train themselves in vital regulation and procedures in the most efficient way possible - by studying each of the 14 subjects in this course, with learning consolidated via confirmation and assessment questions. 

Worldwide incidents of Cyber Attack on shipping are rising dramatically every year, and vessel vulnerability to these attacks is also on the increase - as systems become more and more automated and connected. Whether carrying cargo, passengers or vehicles, ships are becoming more dependent on the use of digital and communications technologies throughout their operational lifespans. As shipping systems become more and more complex, so does their vulnerability to attacks from cyber criminals, who have demonstrated the ability to penetrate the systems used by the maritime industry, with potentially disastrous consequences to life, property, and the environment.

The ‘Cyber Security Awareness for Vessels' course examines the Cyber Security threats that exist, both generally and specifically within the maritime environment. The course examines the weaknesses that there may be in ship IT and OT systems, and how they may be exploited - and then goes on to look at the measures that can be taken to mitigate and defend against these types of threats.

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. 

These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service.   

In this lesson, you will learn how to build relationships of trust and appreciation.

• Recognize the value of customer service 

• Serve external customers 

• Serve internal customers

Just about everyone knows that young people just love to travel. It is a means of expressing themselves, discovering who they are, and a fantastic means of exposing them to different cultures, societies, and ways of life. It is also common knowledge that there are, and always will be inherent risks that accompany young people whilst they are travelling away from the security of family and home. For example, in Australia, more than 38,000 people go missing each year. Whilst most of these are located within a short time period, there remain as many as 2,600 missing for more than 3 months.

The Online Travel Security Awareness for Students & Young People Overseas Course has been specifically written for young people travelling or working overseas during gap years, student exchange programmes, working with NGO's and Charities or simply backpacking around the world. 

The course covers most areas that need to be considered in order to assist in the mitigation of the risk of a security-related incident. The course also covers topics relevant to safety issues, including emergency response planning and measures. Learners should understand that this course cannot guarantee you a risk-free experience, but it will build on your current personal security knowledge and risk mitigation skills.

The global threat of kidnap and extortion is a cause of concern for governments, law enforcement agencies and communities around the world. Many international businesses adhere to the 'duty of care' principle by providing their employees who travel regularly on business with anti-kidnap awareness training such as our CPD Approved, online Anti-Kidnap Awareness Training (AKAT) Course. This assists in the risk mitigation of a kidnap-type event by providing the learner with an in-depth insight into the levels of awareness required to maintain a 'safe environment'.

The Anti-Kidnap Awareness Training eLearning Course is aimed at those persons who either work- or live-in environments where the threat of abduction is high or are potential targets of such acts. 

This course has been written by subject matter experts hailing from UK Elite Military Units, highly experienced at operating in high-risk environments for Private Security & Private Military Companies (PSC & PMC). 

Attacks against Non-Governmental Organisations (NGOs) in high-risk conflict zones have increased exponentially over the last two decades. NGOs increasingly work in the field, providing humanitarian relief and development assistance in countries around the world. As they carry out their work, they face many serious problems. Governments or rebel groups deny them access to those in need, corrupt officials or warlords demand payoffs, and local violence threatens the safety and even the lives of field personnel.

The art and science of asking questions is the source of all knowledge.

 - Thomas Berger

Asking open-ended questions is a powerful tool to not only spark new ideas and discussions but also developing strategic thinking, collaboration and innovative business solutions. Leaders who demonstrate curiosity and active listening skills are ideally qualified for asking open-ended questions and helping their teams discover original answers to corporate challenges.

• Define an open-ended question 

• Identify the best practices in asking open-ended questions 

• Explain how to encourage and enable employees to use open-ended questions in business meetings 

• Recognize the advantages of open-ended questions

The journey of a successful leader begins with both personal and professional development. Leaders stay on top of their industry and economy. They are future-focused, positive, and strong communicators. Leaders spend time in self-reflection and education, learning how to maximize their strengths and improve their weaknesses. They study best practices for working with others and know how to get the most out of their employees. They combine these knowledges to guide their organization. Leaders pursue goals persistently. They are open-minded and flexible in their approaches, encourage team members to embrace innovative thinking, and cultivate an environment of positive work culture. They develop team members through coaching, delegating, and mentoring. They also model and inculcate behaviors they want their employees to have, such as integrity, strong communication skills, innovation, emotional intelligence, strategic decision-making, confidence, and vision. Above all, a successful leader provides clarity of purpose, direction, and support, so that everyone succeeds as they work to achieve common goals.

• Demonstrate excellence in business strategy

• Apply essential personality characteristics

• Build critical people skills required to achieve goals

Business acumen is gaining an understanding of how business works as well as the behaviors business professionals should possess. This important skill is critical not only to corporate leaders, but to aspiring leaders, managers, and employees as well. The organization that prioritizes business acumen as a core competency promotes the growth of its workforce and strengthens its competitive edge.   

Some use the analogy of a quarterback who can “see” the entire field to describe business acumen. It’s simply understanding how your company operates, and then using that knowledge to develop the best business strategy. Regardless of your role in the organization, it’s an important skill to develop.

• State the importance of business acumen 

• Learn ways to improve your business acumen